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Client Support
If you have a balance in your current account and want to use it, you should follow the steps below.
How to cash my balance?
| Do you have a balance in your current account? 😊
If you have a balance in your current account and want to use it, you should follow the steps below.
- Add the product(s) you want to the shopping cart;
- In the shopping cart, you will find a "Green" button to apply the balance. By clicking on it, the balance will be deducted from the total value of the shopping cart;
- If the "Green" button does not appear, make sure your registration includes your NIF (only then can we associate it);
- How can I check? You can check by clicking here
- After deducting the balance, you can proceed by clicking "Continue".
IMPORTANT:
- The total amount in the shopping cart must be greater than the balance in your current account. Only then will you be able to use your balance;
- You can only use your balance via the website if you have a customer record (you can verify this in the credit note, under the "Entity" field).
- The balance in the current account is valid for one year from the date of its creation.
Do you still have questions or difficulties?
Contact us via email at contabilidade@aquario.pt
